Frequently Asked Questions
FAQ
Below are just some of the most popular questions we receive. However, if there's anything else we can help with, please email us directly or use our contact form.
How does the custom card creation process work?
Creating your own custom sports card with Club Decks is simple and intuitive. Start by choosing a card style from our professionally designed templates, upload your images, and add player, team, or personal details. You’ll see a live preview as you build your card, and you can save your design to finish later. Once you’re happy, we professionally print your card in the UK and deliver it directly to your door.
What sports and occasions can I create trading cards for?
Club Decks supports all sports and clubs, from football, rugby, and basketball to cricket, hockey, and beyond. You can also create cards for non-sporting occasions, including school teams, clubs, achievements, and personal milestones. Our personalised trading cards are perfect for players, teams, and fans of every level and age.
Weird and wonderful?
We can create cards for weddings, business cards, new born cards, you name it - you have the idea and we'll make it happen.
What file types and image quality are best?
For the best results, we recommend uploading high-resolution JPEG or PNG images at 300 DPI. Clear, high-quality photos ensure your personalised trading cards look crisp and professional. Avoid blurry, pixelated, or low-resolution images to get the perfect print every time.
Be aware that sending images from one person to another on popular messaging apps like WhatsApp compresses and reduces the quality of the images.
How long does it take to design, print and deliver?
Designing your card takes only a few minutes, and most orders are professionally printed in the UK and delivered within 1–2 weeks. If you choose to save and return to your design later, your order will be queued as soon as you complete it.
Can I save my design and finish later?
Yes! Club Decks allows you to save your card design at any point and return later to finish it. Your personalised trading card will remain safely stored so you can take your time creating the perfect design.
What if my photo or design doesn’t look right?
Our live preview ensures you can see your card exactly as it will be printed. If an image or design looks off, you can adjust or replace it before ordering. We also offer guidance on image placement, cropping, and quality to make sure your custom trading cards look professional.
Do you accept bulk or team orders?
Absolutely! Club Decks specialises in custom trading cards for entire teams, clubs, or organisations.
What payment options do you accept?
We accept all major credit and debit cards as well as PayPal. All payments are securely processed via Shopify, so you can safely create your personalised sports cards with confidence.
What is your returns and refunds policy?
Because every Club Decks card is personalised and printed on demand, we cannot offer standard returns or refunds. However, if there is a printing error, defect, or mistake on our part, we will work with you to replace or remake your card to ensure it meets our premium quality standards.
What if my order arrives damaged or incorrect?
If your custom sports card arrives damaged or incorrect, please contact our support team immediately. We will guide you through the replacement or remake process to ensure your personalised trading cards meet the high-quality standard you expect.
Are Club Decks trading cards licensed or official?
Club Decks trading cards are fully custom and personalised creations. They are not affiliated with, licensed, or endorsed by any professional sports club, league, or governing body (unless otherwise stated). All cards are created using user-submitted content and are intended as keepsakes and collectibles.
What card sizes and finishes are available?
All cards are standard sports trading card size, which is 2.5 x 3.5 inches. Perfect for your card sleeves to keep your Club Decks cards safe.